INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How old do I need to be to purchase Backpackboyz Carts products?

You must be 18 years of age or older (or the legal age in your jurisdiction) to purchase any Backpackboyz cannabis products. Valid government-issued ID may be required.

Are Backpackboyz Carts vape cartridges authentic?

Yes. All Backpackboyz carts are authentic, lab-tested, and produced to meet state cannabis regulations. To avoid counterfeit products, purchase only from authorized retailers or our official channels.

Are your products lab-tested?

Absolutely. All Backpackboyz Carts cannabis products are tested by licensed third-party laboratories for potency, pesticides, residual solvents, and contaminants, in compliance with state regulations.

Where can I buy Backpackboyz Carts products?

Backpackboyz Carts products are available at licensed dispensaries and authorized retailers only. Availability may vary by state and location.

Do you ship cannabis products?

Cannabis shipping is subject to state and local laws. We do not ship cannabis products to states or locations where it is illegal. Merchandise may be shipped separately where permitted.

What should I do if my vape cartridge is defective?

If your cart is defective (leaking, broken, or non-functional), contact us within [3–7] days of purchase with proof of purchase and photos or video of the issue. Eligible cases may receive a replacement or store credit.

Do you accept returns or refunds?

Due to cannabis regulations, all cannabis sales are final. Refunds or replacements are only offered for verified defective products or incorrect items, as outlined in our Refund & Return Policy.

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